Free Delivery on Any Purchase Over RM300

Selected oversized outdoor items are not eligible for free delivery.

Toys”R”Us Malaysia reserve the right to discontinue a free delivery promotion at any time without prior notice and/or to change the amount required for eligibility.

The free delivery threshold is determined by the final basket value after any promotional code has been deducted.

Where do we deliver?

Toysrus.com.my delivers only within Malaysia.

Delivery service is available for local address in Malaysia only.

Our Couriers

Toys”R”Us Malaysia uses a combination of couriers to ensure your delivery is fast and affordable.

Shipping Fees

Shipping Fee is calculated based on the order amount (Nett). Free Standard Delivery for order amount (Nett) over RM1,000.

Order amount (Nett, RM)

Delivery Charge (RM)

From

To

1 99.9 12
100 199.9 20
200 399.9 40
400 599.9 60
600 799.9 80
800 999.9 100

1,000 or above

Free Delivery

Shipping costs start from RM12.00. E-Gift Cards are delivered Free.

Shipping fees are shown in your cart once you have logged into your toysrus.com.my account. If you have previously registered with toysrus.com.my you can log in at anytime. First time shoppers will need to create an account with toysrus.com.my first and provide your delivery address.

Estimated Delivery Times

Delivery Service

Estimated Delivery Time

Details

Regular Delivery

Delivery within 5 - 7 working days.

  • Regular delivery is available Monday to Friday, 9am – 5pm, excluding delivery on Sat. Sun and Public Holidays.
  • Not available for order amount (Nett) over RM1,000 or bulky items.

Bulky Items Delivery

Delivery within 7-14 working days.

  • Our Customer Service Team will contact you to confirm the delivery date & time.
  • Not available on Sat, Sun & Public Holidays.

Orders are typically dispatched within 5-7 working days of the order being placed. We will always do our best to deliver within the estimated timeframes but please note that Estimated Delivery Times are estimates only and are not guaranteed.

PO Boxes, Parcel Lockers & Post Offices

Toys”R”Us Malaysia is unable to deliver PO Boxes, Parcel Lockers or Post Offices.

Receiving Your Order

All orders must be signed. Please ensure there is someone available at the delivery address to sign for the delivery.

What if no one is available to sign for the delivery?

If you are not home to accept delivery our couriers will leave a calling card. If you receive a calling card you will need to call the relevant number and arrange another time for delivery. You will not be charged for the second delivery but additional charges may apply for subsequent delivery attempts.

Self-Pick Up Order

Toys”R”Us Malaysia does not provide a self-service delivery location to pick up your orders.

Lost/Stolen Parcels

Toys"R"Us is not liable for any lost or stolen parcels during delivery. For disputes, kindly contract Citylink at +603-5033 3800 or email customerservice@citylinkexpress.com.my

Tracking You Order

You will receive an email with a tracking ID once your parcel have been collected by Citylink. You may check on your delivery status here: https://www.citylinkexpress.com/track-your-shipment/

Should you face any delivery issues (No status movements, redelivery, missing parcels etc.) and need a quick resolution, you may contact Citylink Customer Service hotline directly at : 

+603-5033 3800 or email customerservice@citylinkexpress.com.my